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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Click Here to Enquire About Disneyland Paris Break
Average Customer Rating: 4.8/5
Independent Service Rating based on 263 verified reviews
Read all reviews
Independent Service Rating based on 263 verified reviews
Customer rating:
"Right price excellent service nothing is to much trouble this is the 5th time we have used magic breaks"
Hi there,

First of all, thank you for your repeat custom - our loyal customers mean a lot to us!

And also, thank you for sharing this fabulous feedback. We're thrilled to hear that you continue to experience excellent service when booking and that nothing is too much trouble for our agents. We'll pass this on to the wider team.

In the meantime, if there's anything else we can help you with, then please don't hesitate to get in touch with us via phone or email.

Kind regards,
Teddy
Customer rating:
"Really easy to book and representative was extremely helpful"
Hi there,

Thank you for sharing this wonderful feedback with us. We're thrilled to hear that you found our booking experience easy to manage and that the agent you spoke to was helpful. We'll make sure to pass this message on to the wider team.

In the meantime, if there's anything else we can help you with regarding your upcoming booking, then please don't hesitate to get in touch.

Kind regards,
Teddy
Customer rating:
"Paula Kelly! Amazing! She helped us find the best dates and rates for our last minute Disney Trip. She was very personal and helpful. I normally do my own research and my own trips but we recently moved and I did not have time this time around and Paual made everything less stressful for me. I'm sure I..."
Hi there,

Thank you so much for sharing this wonderful feedback with us. We're so pleased to hear that Paula provided excellent service that proved helpful in your time of need. We'll make sure to pass this on to her directly.

If there's anything else we can help you with regarding your upcoming booking, then please don't hesitate to get in touch with us via email or phone.

We hope you have an excellent trip, and wish you well in your new address.

Kind regards,
Teddy
Customer rating:
"I always use magic breaks I find it straight forward, look at the holiday I want and when it’s time to book it’s as simple as clicking the chat button and going through what I want with the agent- they are always friendly, helpful and do take the time you need."
Hi there,

Thank you for sharing this amazing feedback with us. We're so pleased to hear that you find our booking process easy and that our agents are always so helpful. We'll make sure to pass this on to them.

In the meantime, if there's anything else we can help you with regarding your upcoming trip, then please do not hesitate to get in touch with us via phone or email.

Kind regards,
Teddy
Customer rating:
"We have booked a family holiday to Disneyland with Magic Breaks and we are very happy with the service and value received.
Magic breaks have been really easy to contact and very responsive to requests and questions.
We will definitely recommend to friends and use again!"
Hi there,

Thank you for sharing this excellent feedback with us! We're thrilled to hear that you were very happy with the level of service provided and continue to receive. We'll be sure to pass this on to the wider team.

In the meantime, if there's anything else we can help you with regarding your booking then please don't hesitate to get in touch with us via phone or email.

Kind regards,
Teddy
Customer rating:
"Our agent, Phoebe, was friendly and extremely knowledgable about Disneyland Paris. We are delighted that we spoke to her as she guided us to the best hotel package. We would never have been able to navigate around the many hotel and travel packages on offer. Our booking was so quick and easy, with..."
Hi there,

Thank you for sharing this wonderful thorough feedback with us. We're so pleased that you were satisfied with the level of service Phoebe provided and we'll be sure to pass this on to her directly.

In the meantime, if there's anything else we can help you with regarding your upcoming trip, then please don't hesitate to get in touch with one of the team via phone or email.

Kind regards,
Teddy
Customer rating:
"I would definitely recommend the help of Amy Stevens! I booked a break yesterday over the phone and her knowledge of the park was amazing!"
Hi there,

Thank you for sharing this excellent feedback with us. We're really pleased that you were happy with the service Amy provided over the phone. We'll be sure to pass this on to her directly.

In the meantime, if there's anything else we can help you with regarding your upcoming trip, then please don't hesitate to get in touch with one of the team via phone or email.

Kind regards,
Teddy
Customer rating:
"Anthony vickers is a legend - absolutely lovely guy and knows his tourism like nobody else! Thanks for helping me!!"
Hi there,

Thank you for sharing this amazing feedback with us! We're so pleased to hear that Anthony provided you with wonderful service. We'll be sure to pass this on to him directly.

In the meantime, if there's anything else we can help you with regarding your upcoming trip then please do not hesitate to get in touch with one of the team via phone or email.

Kind regards,
Teddy
Customer rating:
"Amy was great and made our reservation very quickly, advised all we needed and how to get onto website to make payments or add extras!"
Hi there,

Thanks for sharing this wonderful feedback with us. We're thrilled you had an excellent booking experience with Amy and that she went above and beyond your expectations. We'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with then please don't hesitate to get in contact with us via phone or email.

Kind regards,
Teddy
Customer rating:
"Easy to use and compare travel options."
Hi there,

Thanks for this excellent feedback. We're pleased to hear that you found our service easy to use and were happy with your booking experience.

In the meantime, if there's anything else we can help you with prior to your trip then please don't hesitate to contact us via phone or email.

Kind regards,
Teddy
Customer rating:
"Simon was fantastic in helping arrange our last minute trip to DisneyLand Paris. We had a great time."
Hi there,

Thank you for sharing this excellent feedback with us. We're thrilled to hear Simon was helpful in arranging your last-minute trip to Disneyland Paris and we'll be sure to pass on your feedback to him directly.

In the meantime, if there's anything else we can help you with then please don't hesitate to get in touch with us via email or phone.

Kind regards,
Teddy
Customer rating:
"As I only booked with 2 days before the holiday,it was a big help that the agent gave me the right information as to what hotels were available,Sequoia was the best option,close to the parks,and a nice ,clean,comfortable hotel."
Hi there,

Thank you for sharing this wonderful feedback with us. We're so pleased that you were more than satisfied with the level of service you received when booking your last-minute trip.

In the meantime, if there's anything else we can help you with then please don't hesitate to get in touch via phone or email.

Kind regards.
Teddy
Customer rating:
"Very helpful staff, very straight forward and reasonably priced. Very happy kids x"
Hi there,

Thank you for sharing this wonderful feedback with us. We're really happy that you were satisfied with the service you received whilst booking your trip.

In the meantime, if there's anything else that we can help you with, please don't hesitate to get in touch via phone or email.

Kind regards,
Teddy
Customer rating:
"The agent I spoke to Simon, was very helpful and got back to me promptly"
Hi there,

Thank you for sharing this wonderful feedback with us. We're really happy that you were satisfied with the service you received whilst booking your trip.

In the meantime, if there's anything else that we can help you with, please don't hesitate to get in touch via phone or email.

Kind regards,
Teddy
Customer rating:
"easy to talk to. flexible,"
Hi there,

Thank you for sharing this great feedback with us. We're really happy that you were satisfied with the service you received whilst booking your trip.

In the meantime, if there's anything else that we can help you with, please don't hesitate to get in touch via phone or email.

Kind regards,
Teddy
Customer rating:
"Great friendly service, the lady who helped me with my booking was very patient and answered all the questions I had , thanks again."
Hi there,

Thank you for sharing this wonderful feedback with us. We're really happy that you were satisfied with the service you received whilst booking your trip.

In the meantime, if there's anything else that we can help you with, please don't hesitate to get in touch via phone or email.

Kind regards,
Teddy
Customer rating:
"The staff were extremely helpful and gave great advice on booking our holiday! They were friendly, knowledgeable and not at all pushy! They made the whole experience easier and simpler. I would definitely recommend Magic Breaks. They communicated with me throughout the booking process and responded..."
Hi there,

Thank you so much for sharing this amazing feedback! We're thrilled to hear that you were more than happy with the service you received when booking your dream holiday, and we'll be sure to pass this on to the wider team.

In the meantime, we remain at your disposal should you need anything in relation to your upcoming trip and encourage you to reach out to us via email or phone.

Kind regards,
Teddy
Customer rating:
"MagicBreaks is the place to go for all-in-one package deals for Disney trips; Hotel, Transport and Park tickets. I had a couple of questions which the agent (Jesscica G) helped with. She also suggested cheaper travel options which worked for us. I would definately and will use them again."
Hi there,

Thank you so much for sharing this amazing feedback! We're thrilled to hear that you were satisfied with the service you received from Jessica and we'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with regarding your upcoming trip, please don't hesitate to get in touch with us via phone or email.

Kind regards,
Teddy
Customer rating:
"Great service from a friendly adviser."
Hi there,

Thanks for sharing this great feedback with us. We're pleased to hear that you were happy with the service you received.

In the meantime, if there's anything else we can help you with please don't hesitate to get in touch with us via phone or email.

Kind regards,
Teddy
Customer rating:
"This is the 3rd time booking with magicbreaks, never had an issue and always runs smoothly.
I deal with a lady called Amy each time I book and cannot fault her at all she’s been so helpful and will continue to contact her if I was to book again in the future."
Hi there,

Thank you for sharing your wonderful feedback with us. It's lovely to hear that you had an excellent booking experience with Amy and we'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with regarding your upcoming trip, please don't hesitate to get in touch via phone or email.

Kind regards,
Teddy
Customer rating:
"The service I had with sue was excellent, she did everything for me and found a deal that was affordable to me"
Hi there,

Thank you for sharing this wonderful feedback with us. We're so pleased you had an excellent booking experience with Sue and we'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with, please don't hesitate to contact us via phone or email.

Kind regards,
Teddy
Customer rating:
"Amy booked our magic break stay and she was amazing from start to finish. Excellent customer service"
Hi there,

Thank you for sharing this excellent feedback with us. We're really pleased to hear you had an excellent booking experience with Amy and we'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with then please do not hesitate to get in touch visa phone or email.

Kind regards,
Teddy
Customer rating:
"Booked with magic breaks for a few years now, never had a problem , great service
And great prices"
Hi there,

Thank you for sharing this superb feedback with us. We're really pleased to hear that you continue to have great service when booking through MagicBreaks. We'll be sure to pass on this feedback to the rest of the team.

If there's anything else we can help you with, please don't hesitate to get in touch via email or phone.

Kind regards,
Teddy
Customer rating:
"Jessica was amazing! Really helpful and patient! And gave me a number of different price options. 100% would recommend"
Hi there,

Thank you for sharing this excellent feedback with us. We're really pleased you had a great booking experience with Jessica and that she gave you a range of options to suit. We'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with then please don't hesitate to get in touch via email or phone.

Kind regards,
Teddy
Customer rating:
"We have been with magic breaks three times now and every time has been fantastic, we got back from Disneyland on Thursday and we have already booked for next year, the staff are always friendly and very helpful."
Hi there,

Thank you so much for sharing this wonderful feedback with us. We're so pleased you are happy with the service provided each time you book with MagicBreaks. We'll be sure to pass this on to the rest of the team.

In the meantime, if there's anything else we can help you with, please don't hesitate to get in touch via email or phone. We hope you have a wonderful trip next year.

Kind regards,
Teddy
Customer rating:
"Yes definately… Pheobe was so helpful and so knowledgable.. she was very polite and nothing was too much trouble ."
Hi there,

Thank you for sharing this wonderful feedback with us. We're so pleased you had an excellent booking experience with Phoebe and we'll be sure to pass on your feedback to her directly.

In the meantime, if there's anything else we can help you with prior to your trip, please don't hesitate to get in touch via email or phone.

King regards,
Teddy
Customer rating:
"Fantastic service very helpful with everything I needed to kno"
Hi there,

Thank you for sharing your excellent feedback with us. We're very happy to hear that you had a great experience with the team at MagicBreaks.

In the meantime, if there's anything else we can help you with, please do not hesitate to get in touch via email or phone.

Kind regards,
Teddy
Customer rating:
"Great service, quick response to enquiry and prompt confirmation of package details. Excellent!"
Hi there,

Thanks for sharing your excellent feedback with us. We're thrilled to hear you had a great booking experience and will share your kind words accordingly.

If there's anything else we can help you with, then please do not hesitate to get in touch via email or phone. We hope you have an excellent trip.

Kind regards,
Teddy
Customer rating:
"Phoebe was so caring and thoughtful with the booking and really understands how to make it feel more personal."
Hi there,

Thank you for sharing your wonderful feedback with us. We're thrilled to hear that you had a great booking experience with Phoebe and we'll be sure to pass on your feedback to her directly.

If there's anything else we can help you with, then please do not hesitate to get in touch via email or phone. We hope you have an excellent trip.

Kind regards,
Teddy
Customer rating:
"Never felt rushed when speaking with Amy who completed our booking. Provided all the answers to our questions and always contacted when said would. Excellent help, thank you."
Hi there,

Thanks for sharing your excellent feedback with us. We're so happy to hear that you had a great booking experience with Amy and we'll be sure to pass on your feedback to her directly.

If there's anything else we can help you with, then please do not hesitate to get in touch via email or phone. We hope you have an excellent trip.

Kind regards,
Teddy
Customer rating:
"They are always quick to respond and happy to help in any way they can. Well informed about locations and best deals available."
Hi there,

Thanks for the lovely feedback. We're so pleased you are happy with the service you have received. If there's anything else you need, please don't hesitate to get in touch with a member of the team.

Kind regards,
Teddy
Customer rating:
"I spoke with Mahin and he helped me book Disneyland Paris. He went above and beyond by finding me the perfect trip and also called when he promised. Excellent customer service and really friendly. Overall I’m really happy with the service he provided. Thank you Mahin."
Hi there,

Thank you for sharing your feedback with us. The MagicBreaks team are thrilled to hear you had an excellent booking experience with us. We'll be sure to pass on your kind words to Mahin directly and we remain at your disposal should you need anything further.


Kind regards,
Christina
Customer rating:
"Amazing service from a lady on the phone, I believe her name is Phoebe Pritchard (saw this name on email) she was extremely helpful, very very patient, which was needed with my partner and I as this is the first holiday we are booking. Could not have asked for a better individual to speak to. She was..."
Hi there,

Thank you for sharing your feedback with us. We're thrilled to know that a member of our team were on hand to assist, providing you with exceptional customer service. We'll be sure to relay your kind words to Phoebe directly and remain at your disposal should you need anything further.

Kind regards,
Christina
Customer rating:
"Glad I booked with Magic. Got everything I wanted and the agent Deniese Bent was really helpful and I can't wait for the experience"
Hi there,

Thank you for leaving a positive review and choosing to book your holiday with MagicBreaks!

We are thrilled to know that you've always had a positive experience booking with us!

Just so you know, MagicBreaks will remain at your disposal should you need any further assistance!

Kind regards,
Greg
Customer rating:
"very patient and willing to double check and verify details to respond to all questions asked to make the necessary choices for booking and arrival as easy and familiar as possible."
Hi there,

Thank you for leaving a positive review and choosing to book your holiday with MagicBreaks!

We are thrilled to know that you've always had a positive experience booking with us!

Just so you know, MagicBreaks will remain at your disposal should you need any further assistance!

Kind regards,
Greg
Customer rating:
"great from start to finish"
Hi there,

Thank you for leaving a positive review and choosing to book your holiday with MagicBreaks!

We are thrilled to know that you've always had a positive experience booking with us!

Just so you know, MagicBreaks will remain at your disposal should you need any further assistance!

Kind regards,
Greg
Customer rating:
"Fantastic customer service with lady called Jessica very helpful from start to finish will definitely book again"
Hi there,

Thank you for leaving a positive review and choosing to book your holiday with MagicBreaks!

We are thrilled to know that you've always had a positive experience booking with us - we hope you have a fantastic holiday!

Just so you know, MagicBreaks will remain at your disposal should you need any further assistance!

Kind regards,
Greg
Customer rating:
"I still haven't received my complimentary Disney+ 3 month subscription and neither my booking number nor ticket reference number allows me to link my booking to my Disneyland app, which is frustrating because I've reached out 3 times now about wanting to add Character Dining to my experience and I still..."
Hi there,

I'm sorry to hear about your issues surrounding our Disney+ offer.

We're looking into this and a member of our customer service team will be in touch with you shortly.

Many thanks,

Greg.
Customer rating:
"Paula was very helpful and patient sorted our holiday for us."
Hi there,

Thank you for leaving a positive review and choosing to book your holiday with MagicBreaks!

We are thrilled to know that you've always had a positive experience booking with us - we hope you have a fantastic holiday!

Just so you know, MagicBreaks will remain at your disposal should you need any further assistance!

Kind regards,
Greg
Customer rating:
"Fantastic customer service, so helpful. Found our trip so easy to book, I had so many questions and they answered everything immediately. Thank you . We look forward to our holiday"
Hi there,

Thank you for booking with MagicBreaks and for taking the time to share your feedback with our services.

We are thrilled to know that our dedicated team were on hand to assist, providing you with a fantastic level of customer service. We are also happy to know that you found the booking process easy to use and wish you a truly magical trip.

Kind regards,
MagicBreaks Team
Customer rating:
"The lady was really helpful, she went over and above to help make sure it all got booked and answered call my questions."
Hi there,

Thank you for leaving a review and choosing to book your holiday through MagicBreaks!

We are thrilled to know that a member of our dedicated team was on hand to assist you effectively with your booking! The MagicBreaks team will remain at your disposal should you need anything further in the meantime - we hope you have a great holiday.

Kind regards,
Greg.
Customer rating:
"Victoria delt with all the quotes for different dates for me, nothing was too much she was brilliant and when it came to booking she made it so easy."
Hi there,

Thank you for choosing MagicBreaks.

We are thrilled to know that Victoria, a member of our dedicated team, was on hand to assist with your booking! The MagicBreaks team will remain at your disposal should you need anything further in the meantime.

Kind regards,
Greg.
Customer rating:
"Suzy T was very friendly, helpful and professional. Finding out all relevant info to my questions and making the booking process easy."
Hi there,

Thank you for choosing MagicBreaks.

We are thrilled to know that Suzy T, a member of our dedicated team, was on hand to assist with your booking! The MagicBreaks team will remain at your disposal should you need anything further in the meantime.

Kind regards,
Greg.
Customer rating:
"This is the second holiday we have booked and once again Emma has been fantastic, patient and professional. Communication is quick and excellent and nothing was a problem to arrange. Thanks again"
Hi there,

Thank you for choosing MagicBreaks.

We are thrilled to know that Emma, a member of our dedicated team, was on hand to assist with your booking and remained at your disposal should you need anything further in the meantime.

Kind regards,
Greg.
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