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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Louise got back to me really quickly with lots of quotes and we ended up with a great deal and money off a future holiday. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are happy to know that a member of our dedicated team were on hand to assist and to know that you found our prices competitive and offers, namely our September SuperDeals of appeal.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: The lady that delta with me know I was on my dinner break and that I only had 40 minutes she did everything with professional advice and attitude she was amazing Read more
Support team reply: Hi there, thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist in helping you book your magical trip in a professional and efficient manner.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Excellent Irene was so helpful and tailor made our break for our needs giving us options at the same time. So polite and interested in us too first class customer service. Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, in arranging a trip that best suited you needs.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Booking was easy, and upcoming questions had been answered at once.
So by now I'm very satisfied, and waiting for the results of my booking in Paris.
Read more
Support team reply: Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that our team were on hand to assist in answering any questions you may have had and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Our request was taken care of promptly and efficiently. We had to reschedule our vacation because of the Covid-19 to a later date. The team facilitated the change for us in a stress free manner. They were a silver lining in our Covid-19 travel experience. Read more
Support team reply: Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that our team were on hand to assist with your booking during these unprecedented times and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


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