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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2017 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Excellent service and very friendly Read more

Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: First of all; their prices were better than other places. After I had booked I had som concerns which they adressed quickly and to my satisfaction. Recommended! Read more
Support team reply: Thank you for your positive feedback and taking the time to leave a review. We are so pleased that you no longer have any concerns and would recommend us. We hope you have a magical trip to Disneyland Paris.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: Excellent deals on website. Advisor on live chat was very helpful. Read more
Support team reply: Thank you for your positive feedback and taking the time to leave a review. We are so pleased that you got a great deal and were happy with the customer service. We hope you have a magical trip to Disneyland Paris.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: I spoke on the phone with Cindy - she was so helpful, patient and couldn't do enough to sort out my booking. Read more
Support team reply: Thank you for your positive feedback and taking the time to leave a review; we will pass your kind words on to Cindy. We hope you have a magical trip to Disneyland Paris.


Your experience in booking Disneyland Paris with MagicBreaks | Rating:
Customer comment: The service was mostly very good and Jason very helpful. The reason I have given 4* is that the only downside was that the service was not as good when I said I needed to think about it. It also would have been nice to receive a final email or thank you after providing my card details and not just the... Read more
Support team reply: Thank you for your feedback and taking the time to leave a review; we will pass your kind words on to Jason and take into consideration your comments. We hope you have a magical trip to Disneyland Paris.


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Magic Breaks by World Travellers is an Accredited Body Member of The Freedom Travel Group Ltd, ATOL 6042.

The Freedom Travel Group Ltd is part of the Thomas Cook Group.

 

Your Financial Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

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